> Cancellation/ Refund Policy

Cancellation,Return,Refund and Shipping Policy

 

Please refer to our delivery, shipping, cancellation, return and refund policy below: 

  1. Dispatch Time

We dispatch Domestic Orders within 48 working hours of order placement. However, in case there is any delay in dispatch, our support team will keep you updated.

International Orders may take up to 72 working hours because of double quality checks and if the courier company requires extra destination-specific documentation. 

  1. Delivery Time

Domestic orders take seven working days to deliver after despatch in a usual scenario. However, in North-East states and Jammu and Kashmir, it may take up to 14 working days. The customer will receive an email update once the courier is shipped. 

International orders are shipped via DHL courier service and take seven to ten days to deliver after dispatch. However, the delivery period might get extended if the customs at the destination country hold the shipment for any reason. In such a case, DHL will directly contact the customer for further steps. 

Due to the present scenario of COVID, courier companies are experiencing frequent changes in flight schedules. Hence, we suggest customers consider that there might be a delay in shipment due to factors beyond our control. 

  1. Cancelling Order

Domestic orders can be cancelled at any time before despatch by sending us an email at support@bindishop.com. However, if the order is already shipped, we can not cancel the order. In that case, the customer will have to refuse to accept the delivery of the shipment, and then our courier partner will cancel the order.

For international order, cancellation is only possible before it is shipped. Once the order is shipped, it is impossible to cancel the order. The customer will have to accept the parcel at the destination country as we do not have any provision to return the order. 

  1. Refund of a cancelled order

There is no case of refund for cancelled COD orders for domestic orders since the customer made no payment. However, if the customer had placed a pre-paid order, we refund 100% amount to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation.

Suppose international order was not shipped and cancelled. In that case, we will refund the balance amount of the order after deducting the approximate currency conversion fees charged to us to process the payment and refund. However, as the customer can not cancel the shipped international order, there is no case of refund once the international order is shipped. 

 

  1. Return of Product

For domestic orders, in an improbable event, that customer has received a damaged product or is not happy with the purchase, the customer can return the product.

For international orders, we do not accept returns in any scenario. In an improbable condition that the customer has received a damaged product, we will refund the value for the product. However, the shipping charges will not be refunded. 

  1. Return process for domestic order.

The customer must initiate a return request within seven days of receiving the parcel. The product must be in an unused and undamaged condition with the sticker intact and the original invoice. Under no circumstances we will accept a return request after seven days. 

Products bought at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates are not eligible for return. Also, products in the order placed with a delivery location outside India, i.e., international order, do not qualify for a return. 

To initiate a return, send us an email at support@bindishop.com or call us at +91 9909030450 and quote your order ID and return reason. Our team will get in touch within two working days and share the return details.

In case of damaged products, kindly share the image/video highlighting the damaged area. In a rare event, if you have received Product less than the ordered Items, kindly share a video measuring the Product.

You can courier the parcel to us as per the return details shared with you. If you want us to pick up the parcel, a token reverse shipping fee of ₹ 100 is charged and is settle from the refund amount except in case of a damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up. If the PINCODE is not serviceable for reverse pick up, the customer will have to ship the product back to us.

Once we receive your returned parcel and on satisfactory inspection of the same, our team will contact you to initiate the refund process. Shipping & COD charges, if applied, will only be refunded in case of the damaged product return.

We only refund in the same account/card via NEFT used to make the payment within 7-10 working days in pre-paid orders.

  1. Taxes on International Order 

Custom charges, brokerage fees or any other taxes and charges applicable at the destination country are to be paid by customers directly to the courier company. In no condition, Fashion Stop  will be responsible for any taxes or charges payable to the destination country. 

All the returns are subject to the discretion of Fashion Stop

Please feel free to contact us on +91 9909030450 (10 AM to 8 PM) on working days for any further assistance.